I turn messy operations into systems that scale. Over the past 15 years, I’ve built and led teams in legal ops, BPO, and tech-driven process improvement—always with the same focus: deliver more output with less friction. I’ve demonstrated an ability to adapt to a variety of industries, challenges and evolving technologies. I don’t just manage people; I build repeatable frameworks that free them to do higher-value work. From automating case intake to launching offshore teams, I’ve cut hours, saved costs, and moved KPIs in a meaningful way. My edge is blending project management discipline with a bias for practical tech adoption. AI, automation, process mapping—tools I’ve used to solve bottlenecks that others accept as “just the way it’s done.” If you’re looking for someone who thrives at the intersection of operations and innovation, that’s where I work best.